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Hope At Work: Staff Instagram

Get to know our talented team members and their stories.

Charlene, Direct Support Professional, Behavioral ...

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Instagram post 2130068074467147641_11331866881 Charlene, Direct Support Professional, Behavioral Health Services - I’ve been here for four years. I like working with people with disabilities and thought this would be a good opportunity, so I applied. -  We take care of people with mental disorders and help them prepare for the outside world. I see my job as working in my own house. It’s a homey environment here. -  I learned that how I walk into this house every day is how the day will go. If I walk in upset,  I'm setting that negative energy. But if I walk in happy, it rubs off on people. - If you want to work in this field, be passionate. You can’t just come here for a paycheck, you have to want to help. - This job has changed how I look at people. Before I worked in this field, I would see people with mental or behavioral disorders and judge them. But now, I understand. - [This week is Direct Support Professionals Recognition Week! Thank you to all of our Direct Care staff! #DSPRW19] - #hopeatwork #hopenetwork #nonprofit #baycity #michigan #directcare #directsupport #job #career
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Cathy, Therapist, Outpatient Behavioral Health ...

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Instagram post 2120465654686618029_11331866881 Cathy, Therapist, Outpatient Behavioral Health Services -  I’ve worked for Hope Network for two years. I had been doing substance abuse therapy my whole career and wanted a change. -  We have two programs here. Our case management program is for people with severe and persistent mental illnesses, and our enhanced outpatient program provides clients with therapy and medical reviews. I see clients all day and help them live their best, productive lives. - We’re the safety for people who are underprivileged, oppressed, and don’t have the ability to access basic needs in life. - I would like to create a mindfulness group here for clients. That’s a project of mine. Mindfulness is a technique similar to meditation that helps people relax and reduce stress. It’s going to knock out a lot of the ills people have. - My job has taught me how to be more empathetic. It’s helped me be more comfortable around people who may act differently than the rest of us. - #hopeatwork #hopenetwork #nonprofit #mentalhealth #job #career #saginaw #michigan #therapy #LMSW #SocialWork
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Robert, Chauffeur IV, Transportation Services
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Instagram post 2116163459396785789_11331866881 Robert, Chauffeur IV, Transportation Services - I’ve been working at Hope Network since February of last year. I was looking for a job where I wasn’t making some jerk rich. I also wanted a job where I help people. - I divide my passengers into three groups: people are who are developmentally disabled, people who are elderly, and Wheels to Work people who don’t have cars and need to get back-and-forth from home and work. - I like the fact that I’m not micromanaged, I’m captain of my own ship. I like that I feel I make a small but discernable difference in the world. - My long-term professional career was as a professional musician. I’ve toured Europe, performed on the Grand Ole Opry, played with a drummer who played with Jimi Hendrix. When I play music I tend to make people happy, so by doing this job I tend to make people happy. - Lately I’ve been listening to Bach’s cello suites. I like the Pablo Casals version as opposed to Rostropovich, but Yo-Yo Ma doesn’t do a bad job. -  You can’t make the world a better place, but what you can do is take a small portion of the world for a few people for a brief period of time, and make THAT better. - #hopeatwork #hopenetwork #michigan #nonprofit #grandrapids #job #career #transportation
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Lacey, Direct Support Professional, Residential ...

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Instagram post 2113953062564451878_11331866881 Lacey, Direct Support Professional, Residential Developmental & Community Services - I’ve been here for a year. A few people I know worked for Hope Network and talked about how much they liked it, so I applied. I love where I’m at. Prior to here I was a home health aide for ten years. -  Our program is similar to adult foster care. We take care of usually older people with physical and mental disabilities. Cooking, cleaning. We make sure our residents are always taken care of. -  I feel like I make a difference here. At this house, a lot of residents don’t have families, so you kind of become their family. You might be all they have. -  I like that Hope Network keeps everyone involved. It doesn’t matter what level you’re at, they don’t forget the little guys. -  One time a resident choked and I had to perform the Heimlich maneuver. It was scary. He took a big bite of his lunch and started gasping. He pointed to his throat so I ran behind him and started the Heimlich. The food flew out and I started crying. You don’t realize how much of your training you remember until it’s needed. - This job has made me more of a team player. I was used to doing things myself, but this position has opened me to asking for help. - #hopeatwork #hopenetwork #michigan #nonprofit #grandrapids #healthcare #job #career #directcare
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Ashley, Certified Rehab Tech, Neuro Rehab
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Instagram post 2111151169782131052_11331866881 Ashley, Certified Rehab Tech, Neuro Rehab - I’ve worked here for two and half years. There’s nothing I don’t like here. - Our program is for consumers with traumatic brain injuries. I help them become more independent so they can return to their communities. - I love the people I work with, we have a great team here. I love working with the residents. It feels so good to see them accomplish all goals and go to their next chapter. - I worked with one resident who was in a motorcycle accident. We had to do everything for him. Eventually he started meeting his goals, talking and wheeling around, and was just ready get out of here. It was amazing because I thought he was not going to leave this building. - I don’t do this for the paycheck. I do it because it makes me feel I’m accomplishing something. Knowing I’m helping people is what keeps me coming back every day. - This is my daughter, Scarlet. She’s one. I worked here while pregnant with her, and now I’m pregnant again. She’s a little spitfire. She loves to talk and knows what she wants. - #hopeatwork #hopenetwork #michigan #nonprofit #grandrapids #healthcare #job #career #directcare #rehab
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David, Associate PIC Coordinator, Hope Network ...

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Instagram post 2105968196380052420_11331866881 David, Associate PIC Coordinator, Hope Network Industries (HNI) - I’ve worked here for just over a year and half. This is my first job after being released from prison. Before prison, I worked as an IT professional. I made good money and had everything I wanted, but my life came crashing down when I was arrested for an addiction problem. -  I lost everything in prison. I’m starting my life over now. I have a new outlook in life. I see things through a different lens now. - At HNI we repackage products however our customers want. I scan in product so that inventory is managed properly. I love that it’s challenging. - While I often hear people tell me, “We all deserve a second chance in life,” I don’t often hear it from employers. I'm starting my life over. After prison, I applied for a lot of career-related jobs, but many employers won’t take a chance on me, so I continue to give my best effort here at Hope. HNI recognizes it and I’ve been promoted several times in my short time here. - I hope to bring out the best in others. A smile goes a long way. - Hope Network is all about giving people a second chance, and they did that with me. For that, I’m grateful. HNI is always looking for good workers, it doesn’t matter what color you are, what language you speak, or where you are in your life struggles, they will give you a chance. Show up every day, work hard, and they will help you grow in the direction you wish to go. - #hopeatwork #hopenetwork #nonprofit #job #career #grandrapids #Michigan #packaging
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Patrycja, Generalist, Behavioral Health Services ...

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Instagram post 2100941222607734343_11331866881 Patrycja, Generalist, Behavioral Health Services Clubhouse - It’s been a year and two months since I started working here. I was hired a few months after graduating with my degree in psychology. I’m a people person, I love helping them. That’s what brought me here. - Our program assists individuals with mental disorders. We socialize with them, teach them new skills, and help them find work. My goal is to come into work every day and empower at least one person to do something outside their comfort zone. - This is our snack shop. We teach clients customer service skills here and sell snacks to them and staff. Coffee goes fast. We drink a lot of coffee here. - My favorite part of the job is our clients. There’s a particular client who I met when I started. Seeing her now compared to day one, she is so much more outspoken and confident. I love seeing that change and thinking, “They did it!” -  This job has introduced me to an entire population I never would have thought to work with. At first I was kind of overwhelmed, but now I understand they’re people just like you or me. - Don’t stress about your work, you have other lives that you could help. - #hopeatwork #hopenetwork #nonprofit #healthcare #job #career #jackson #michigan #mentalhealth
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Laura, Activity Instructor, Integrated Behavioral ...

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Instagram post 2098803013841046247_11331866881 Laura, Activity Instructor, Integrated Behavioral Health Services - I’ve been at Hope Network for about nine and a half years. I was in college and someone told me Hope might have openings. I started off in the kitchen working part time. I moved to a few programs as a cook, working my way up the ladder until this position opened up. - Our program is a long-term care facility. We help people who are older. We take care of their needs. - As Activity Instructor, I get to do the fun stuff. Just recently we saw a play at a nearby high school. Around the holidays we went on a Christmas lights tour. We have a lot of clients with ambulatory issues, so we have to find activities that are easier for wheelchair access or for people who can’t walk far. - The clients keep me working here. When you have a down day, they bring you right back up. When you have a client who tells you how much they appreciate you, it makes you feel like getting up and coming to work every day. I just want to make sure they're safe and taken care of. - This garden is a community space. Everyone works on it, including clients. They help pick vegetables and eat them. We all come out here and enjoy it. - If you have a heart for people, this is a good place to work. There are struggles with any job, especially when it comes to matters of the heart, but you find a lot of satisfaction here. - #hopeatwork #hopenetwork #nonprofit #healthcare #job #career #careergoals #employment #grandrapids
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Kim, Behavior Technician, Center for Autism
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Instagram post 2095866710249868300_11331866881 Kim, Behavior Technician, Center for Autism - I’ve been here for about two and a half years. I graduated from college with an undergrad in psychology, and was looking for a job that would accentuate my career goal of working as a child psychologist. Being able to work in a clinical setting, especially with children, I found very intriguing. - I tell people I help children. There are children who come here that have barriers that hinder their capacities, and I help them diminish those barriers. - I enjoy being a kid like them. To be silly, to act silly. I feel providing them that skill is a great one, and I can’t really see myself doing that anywhere else. - I love the people I work with. The leadership here is outstanding. I have gotten a lot of support from them. - Patience is the most vital thing to possess in this field. There are going to be tough days, but you have to understand that these children are learning, and sometimes they’re not sure why they’re upset, so you have to help them get a better understanding of where they’re at. - #hopeatwork #hopenetwork #nonprofit #healthcare #job #career #careergoals #employment #grandrapids #autism #aba #behaviortech
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Steven, Compliance & Experience Coordinator, ...

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Instagram post 2090810752578366949_11331866881 Steven, Compliance & Experience Coordinator, Residential Behavioral Health Services - I’m in my 15th year at Hope Network. Before working here I was a firefighter. The budget got cut, we lost our insurance, you know. I was looking for a job, drove by one day, walked in, filled out an application, and they hired me. -  It’s my job to keep everybody trained. There’s a lot of employees here. It’s also my job that the experience here for the people we serve and the people who work here is pleasant. - Our program is very unique in that we care for people who, sometimes, not everybody is willing to take. We offer them a chance at achieving their highest level of independence. -  In the fire service we had to be in the community all the time and do public relations stuff, and I brought that here. I’ve always tried to portray a positive, energetic attitude. - If I can make a difference in one person’s life for one day, I’m successful. -  I hope that I can leave a legacy. I also hope that something that I’ve done, or will do, has helped someone in a struggle they might be having. - Hope Network has been supportive. I have people I reach out to on the corporate level when I need something or don’t know something, and they’re always good at helping me out. - To anyone considering working here: take a chance. Come on out. You won’t be sorry. - #hopenetwork #hopeatwork #nonprofit #healthcare #job #career #careergoals #employment #lowell
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Mary Ann, Receptionist, Behavioral Health ...

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Instagram post 2080704231331151235_11331866881 Mary Ann, Receptionist, Behavioral Health Services - I started working here in 1993 as a direct care worker. I’ve worked in several locations over the years and have had several titles, but I’ve been at this program for two years. - Here at New Passages, we provide case management, psychology, nursing, and enhanced outpatient services to people with mental illnesses. We’re advocates for our consumers, we want them to have the highest quality service possible. - Work falls in my lap here. I answer calls, assist the doctors and nurses. But customer service always comes first. People want a friendly voice. They want someone who cares. - I love my job. I love coming here. I love the smiles. I love being busy. - Hope Network has been great to me. It’s a great place to work. They’re good to their employees. - I’m happy where I am. I’ve been a boss and I’m happy to be a receptionist now and have someone else be my boss. My goal is to just do my job daily. - Look with your heart. That’s what you have to do to be a true advocate. - This whole week I’m red, white and blue. I’m even going to do it on Friday! If I can put a smile on consumers’ faces, I’m happy. - #hopenetwork #hopeatwork #nonprofit #healthcare #job #career #careergoals #employment #saginaw
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David, Chauffeur, Transportation Services
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Instagram post 2078511662916442690_11331866881 David, Chauffeur, Transportation Services - I’m going on three years this November. What brought me here was that I wanted a job that makes someone else’s day better. I used to be in the flower delivery business and made people smile, but that wasn’t satisfying. - I get to know my passengers. There’s my Wheels to Work people starting at four in the morning, then my Ride Link people who are senior citizens and people with disabilities who needs to get to appointments. - I treat people the way I like to be treated, which is with respect and kindness. - I like to go overboard at times, beyond the call of duty. Some of our passengers have to pay a donation. If they don’t have the money, I’ll pull the money out of my own pocket. Money is not important to me, what is important is seeing the satisfaction they get out of it. -  What I like most about my job is the camaraderie between the drivers. We’re like a family. We give each other the most support that we can. If one of us has a problem, or is feeling really low, we’re always here to back each other up. When new drivers join our team they think our drivers keep to themselves, but it’s not like that. We’re more like brothers and sisters. - I got here and had never enjoyed a job so much. You can find me here just about seven days a week in the summertime. I’ve got to learn to have a life on the side, instead of wanting to be here all the time. It’s a blast to be here. - I’m doing something that makes me extremely happy. I go home smiling, I wake up smiling. If I ever hit the lottery, I’d build a garage here for all the buses. -  Learn to enjoy your job, and learn to be happy at it. Don’t let the stress and negativity on the road shy you away from this job. - #hopenetwork #hopeatwork #michigan #nonprofit #healthcare #job #career #careergoals #employment #driving #grandrapids
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Elizabeth, Behavior Technician, Center for ...

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Instagram post 2078510635404337180_11331866881 Elizabeth, Behavior Technician, Center for Autism - I’ve worked here for three years now, in two 1.5 year chunks. The first time, I found Hope by accident. I had just graduated and (Applied Behavior Analysis) seemed related to my field, so I applied and took the job. I had no idea what the Center did, but as I grew here I realized how much of an impact we make. The second time I worked here was much more intentional. I had moved to Oregon temporarily and when I returned to Michigan, I knew I wanted to work at Hope, so I came back. - I help kids work on things they’re struggling with, such as communication, flexibility, and independence. It’s hard to sum up what we do, but we give people hope that one day their kids will be able to tell them they’re hungry. - People need communities, especially parents of kids with disabilities. To give these parents this support with no judgement is important. - It’s fun when you have coworkers who are able to engage with you, and I think Hope Network does that. Especially here (at the Center for Autism), if you don’t laugh, you cry. You need to have fun. - It sounds so cliché to say this, but truly the kids make my job. They are just amazing individuals. They make it easy to come in. - Right now I’m going back to school so I can become a (Board Certified Behavior Analyst) and become a supervisor someday, and Hope has been taking care of me that whole process. What keeps here is the benefits of it all. But it’s not just the benefits of the work, it’s the benefits of the culture, too. - This job has taught me more about myself than I ever thought I would need to know. When you work with people the way we do here, you have to dig into who you are and why you do the things you do. - I think if there’s anything that I wish I had known before I started, I would have wanted to know how hard it is to leave. - #hopenetwork #hopeatwork #michigan #nonprofit #healthcare #job #career #careergoals #employment #autism #aba #grandrapids
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Direct Support Professionals

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We have executive directors who started in direct support. Think about that.

We spoke with Direct Support Professionals from across Hope Network about the highs, lows, challenges, and rewards of their jobs. A job in direct support is not for everyone. It takes patience, perseverance and dedication. If that sounds like a fit, we’d love to have you on our team.

Testimonial: Tmnit
Testimonial: Kennedy
Testimonial: Irene
Testimonial: Tony
Learn more about being a Direct Service Professional

Clinicians

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Our compasses are set for you and your comeback.

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Professionals

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At Hope Network, it’s more than a job…it’s fulfillment.

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