Michigan Careers | Hope Network

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Andrea, Direct Support Professional, Behavioral ...

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Andrea, Direct Support Professional, Behavioral Health Services
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I’ve worked here for two years. Previously, I worked at a camp for people with disabilities, and it introduced me to working with that population.
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Our program is an independent living home for adults with mental disorders or behavior issues. We assist residents with meal prep, take them to outings and doctor visits, and teach them skills to move out on their own. I help them achieve the freedom that anybody else would have.
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You get attached to the residents. You become their family, and they become your family.
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My work makes a difference because I get our residents out into the community and show people there’s no reason to discriminate against them.
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My job has helped me grow. I’ve become more mature, more of an adult. I’m less judgmental.
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If you can’t deal with pressure, you shouldn’t do this job. You have to be prepared for anything.
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#hopeatwork #hopenetwork #baycity #michigan #directcare #dsp #job #career

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Sierra, Children’s Therapist/Case Manager, ...

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Sierra, Children’s Therapist/Case Manager, Children’s Behavioral Health Services
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I’ve been here for two years. This is my first job out of grad school. I originally applied for a different position at Hope Network, but during the interview process, they looked at my background and thought I’d be a perfect fit for children’s services.
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We work with kids here. We provide therapy, case management, and have a med clinic for them. I help guide them through their life problems.
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Sometimes we are the only positive in a kid’s life. Sometimes, they don’t have anyone. I love being that somebody.
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We’re like a family here. The work environment is really low-key. We don’t want to be stressed because it’s not fair to pass that stress onto the kids.
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People forget that problems can happen in childhood. If we don’t take care of things when kids are six, then they could snowball by the time they’re 18. We work to prevent that.
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When people ask me, “Why do you work in Flint?” I tell them mental health goes where the problems are. There’s a lot going on in Flint and I want to help. I’m here for the kids.
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#hopeatwork #hopenetwork #flint #michigan #therapy #casemanagement #job #career

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Alicia, Physical Therapist, Neuro Rehab
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Alicia, Physical Therapist, Neuro Rehab
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I’ve been here for two years, it was my first job out of school. The neuro setting is what drew me here, I found my passion for it during my clinical rotations.
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Hope Network Neuro Rehab is a therapy center for people recovering from brain or spinal injuries or other neurological diagnoses. We’re a collaborative team of physical, occupational, and speech therapy, as well as psychology, social work, and vocational counseling. I help people get back to living.
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I can’t tell you the number of patients I’ve had who came in saying, “I’ll never walk again.” My goal is, “Let’s prove that wrong.”
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You never work the same day twice in Neuro. The stuff that’s said and the things that happen would never happen anywhere else because it takes a pretty severe brain injury to relieve someone’s filter.
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I had a patient who had been coming in and out of various therapy centers for years, and they all kept telling her, “There’s nothing wrong with you.” But when she got to us, we found her problem and were able to treat it within a couple of weeks. She came back to us in tears saying, “You gave me my life back.” Things like that are huge.
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I push my patients really hard and don’t give up on them. I really try to think outside of the box when it comes to helping them get to that next level.
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My work matters a lot. I take patients who are coming out of a coma, sometimes bed ridden, and I get them back to independence. Without my work, those patients would remain in bed.
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Happy #NationalPhysicalTherapyMonth! #ChoosePT #HopeAtWork #HopeNetwork #EastLansing #Michigan #Job #Career

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Matthew, Quality Manager, Hope Network Industries ...

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Matthew, Quality Manager, Hope Network Industries (HNI)
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I’ve been here since 2011. I was going to school and having trouble finding a job. HNI gave me an opportunity. I was a production worker, a hi-lo driver, a materials coordinator, then a warehouse coordinator. Last May I finished my bachelor’s degree in engineering and was offered the Continuous Improvement Facilitator position, which I accepted. A few months after that I was offered the Quality Manager position.
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At HNI, we’ll take bulk items such as food or consumer goods, and pack them for various uses. Working here is not just a job. You’re part of something bigger than just a job. Every day we help people. On my worst days, I go out on the floor and am reminded of why I still work here.
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My goal ten years from now is to still be open and provide work to those people we haven’t met yet.
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I come from manufacturing. I grew up on a farm. The hardest part of that is learning the soft skills. I needed them here. You have to be able to connect with people, and with 17 different languages spoken at HNI, that’s not always the easiest thing to do.
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We have so many opportunities for advancement at HNI. If you want to learn and advance, the opportunities are here.
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#hopeatwork #hopenetwork #nonprofit #hni #grandrapids #michigan #manufacturing #job #career

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Maria, Generalist, Behavioral Health Services ...

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Maria, Generalist, Behavioral Health Services Clubhouse
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I’ve worked here for three years. My interest in mental health is what led me to apply. Before Hope Network, I was a home health aide for more than 12 years. There was some mental health aspects in my last job, but it was much more physical. Here, it’s almost all mental health.
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This is a day program for people with mental illnesses, our ultimate goal is getting them back into the workforce. I work alongside members, assisting them with cooking, cleaning, and financial affairs. I help them figure out problems they can’t handle themselves.
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Patience is key here. There are always going to be hectic days, so I just take a deep breath and rein in the chaos.
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I lost my dad two years ago, it was really sudden. The members were there for me. They would say, “I’m so sorry,” hug me, and if they saw I was down they would sit with me and be a companion. They made me feel like I mattered.
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I’m essentially the main cook here. Everything is made from scratch. This is frybread. After I was done making chicken parmesan, I saw all of this extra flour coating and figured, “Why let it go to waste?” and made this. I’m afraid I may have cooked myself into a corner because the members might like it more than my garlic toast.
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#hopeatwork #hopenetwork #nonprofit #jackson #michigan #mentalhealth #job #career

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Jacob, Direct Support Education Advocate, ...

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Jacob, Direct Support Education Advocate, Developmental Adolescent Residential Treatment (DART)
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I’ve been here a little over three years. I graduated with a degree in Education but realized teaching wasn’t the direction I wanted to go. I moved around a little bit, stumbled across this job posting, and found a career path I didn’t see coming.
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DART’s population is mostly kids with developmental disabilities. A lot of them are under state guardianship because their parents’ rights have been terminated. We provide tools to help them live independently.
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I typically spend four days per week as a direct support professional, where I assist with things like hygiene, eating, or behavioral concerns. And one day per week I’m an education advocate, where I’m the liaison between the kids’ schools and DART.
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Since I started here, I’ve had a lot of opportunities to grow professionally and use my skillset to tweak what my position looks like. You don’t get that everywhere.
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It’s easy for people to go about their daily lives and not think about these kids because society has a way of sweeping them under the rug. Programs like ours are often their last chance.
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This job has filled a void in me I didn’t know was there. It’s provided me with a feeling of giving back, and has rounded me out as a person.
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#hopeatwork #hopenetwork #nonprofit #grandrapids #michigan #mentalhealth #job #career

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Alena, Director of Clinical Services, Behavioral ...

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Alena, Director of Clinical Services, Behavioral Health Services
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I’ve worked here for ten years. I came here right after I earned my master of social work. I knew I wanted to work in the mental health field so I started as a case manager. From there I became a clinical supervisor, and then a manager, and now a director.
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Our team provides behavioral health services to individuals who have disabilities. I oversee the two programs we have here, case management and enhanced outpatient. After staff meetings, I’ll tell our team, “Go out there and save lives.” I feel like that’s what we do.
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I love that we get to help people meet their goals. This is a vulnerable population and I think we’re really blessed to be able to serve them.
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Hope Network has been good to me. I’ve been given a lot of opportunities to grow and pursue things that are important to me. I can’t imagine all organizations would be that supportive.
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If you’re passionate about this field, do it. This job has given me a sense of purpose.
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#hopeatwork #hopenetwork #nonprofit #saginaw #michigan #mentalhealthawarenessday #job #career

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Mary, Registered Medical Assistant, Integrated ...

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Mary, Registered Medical Assistant, Integrated Behavioral Health Services
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I’ve been working here three years, and I just wanted something different. I used to work for multiple doctor’s offices and I wanted to see how the other side does behavioral health.
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This program is a residential area for independent and dependent people, a lot of them elderly. We assist them with medication, showering, eating. I make sure they have their proper medications in a timely matter.
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Our staff is like a family. From the top down, everybody here is considerate. To me, this isn’t a job - it’s more like, "I’m leaving my home to come to my second family."
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I love my hours and I love my time off, but the clients are what I enjoy the most. We’re all they have.
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One day, we were doing karaoke with the clients. This particular client was singing loud to The Commodores’ “Brick House.” Like, he gave it all he had. We just started laughing. He was dancing and screaming. I'll always remember that.
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Medical assistants should take their time and know their Five Rights: right person, right med, right time, right dose, right route.
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#hopeatwork #hopenetwork #nonprofit #grandrapids #michigan #job #career #mentalhealth

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Tauheed, Program Line Manager, Children’s ...

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Tauheed, Program Line Manager, Children’s Behavioral Health Services
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I’ve worked for Hope Network for 13 years. I was working as a behavioral health tech and a friend suggested I go into case management, so I applied. If you can do case management, you can do anything.
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We provide case management and therapy services to children. I educate my staff to make sure they’re doing everything they can to meet the standards of Hope Network and the needs of our clients. We’re a tightknit family.
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Our work matters here because of that one child. The one who leaves with a smile on their face, the one who is no longer on the street, the one who is mentally healthier than when they first came in.
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We need more males in this field as it is primarily female-driven. A lot of the kids here come from broken homes and may not have positive male influences, and they need them.
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Hope Network really allows you to move up in the company. I’ve had the opportunity to do so many different things here. When you work here, you’re going to be in an environment where you feel respected and wanted, and you don’t find that everywhere.
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#hopeatwork #hopenetwork #nonprofit #flint #michigan #therapy #job #career #mentalhealth

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Sophia, Generalist, Behavioral Health Services ...

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Sophia, Generalist, Behavioral Health Services Clubhouse
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I’ve worked here for a year. I had graduated with my bachelor’s degree, was looking for jobs oline, and came across Hope Network. I applied and got a call the next day.
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This program is a psycho-social rehabilitation clubhouse for adults with mental illnesses. We teach them skills that will help them become employed and more independent.
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I do a lot. My job is all over the place. I do morning pickups, assist clients with their tasks, fill out progress reports. Sometimes I’m even in the kitchen. I guide our clients along their life journey.
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A lot of our clients don’t have close friends or family, so I can be the person who’s there for them. We trust each other.
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I love the work-life balance here. It’s nice to be able to clock out and not bring my work home with me.
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When I first took this job, I never thought my relationships with our clients would be this strong. They teach me things. I came here to help others, and they help me.
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#hopeatwork #hopenetwork #nonprofit #michigan #jackson #job #career #mentalhealth

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Bri, Med Lead, Developmental & Community ...

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Bri, Med Lead, Developmental & Community Services
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I’ve been here for about two and a half years. I was working at an adult foster care home previously.
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Our program is a goal-oriented, special needs home. We help people with their daily lives. A big part of what I do is taking care of our clients, but I also handle prescriptions, communicate with pharmacies and doctors, and schedule doctor appointments. I’m here to empower those who can’t do it for themselves.
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I love what Hope Network stands for. I love everything they do for the community. I’ve never heard anything bad about this organization.
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There’s a lot of character building here. You learn a lot about yourself when you’re taking care of somebody else. I hope to be better, and see more needs in people.
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This job has helped me be a better person. I’ve become more compassionate and empathetic toward my loved ones. I’ve gone from, “Why are you being like this?” to, “I understand.”
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To anyone considering this field: don’t give up. Sometimes people say, “I could never do what you do,” but once you get past that mind set, it’s so rewarding.
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#hopestwork #hopenetwork #nonprofit #grandrapids #michigan #job #career #healthcare

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Daniyel, Residential Supervisor, Neuro Rehab
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Daniyel, Residential Supervisor, Neuro Rehab
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I’ve worked here for two years. I had worked in caregiving for the past ten years, but prior to that I worked in the beverage industry. My aunt and uncle both have cerebral palsy, that same aunt also has spina bifida, so I’ve spent my whole life helping people. When I was younger I didn’t think I’d make it my career, but I was brought right back into it. It’s funny how life works.
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Our program is a transitional rehab facility, which means people stay here while they are working with therapists for neurological conditions. I’m not only responsible for our residents here, I’m also responsible for my staff. I lead by example and don’t dictate. Anything I ask my staff to do, I can do.
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Our slogan is, “We Believe in Comebacks,” but not everyone has one. We have residents with injuries so severe that they will never go back home. That’s hard, but our dedication doesn’t change.
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I love what I do, I love watching people grow. I plan on retiring here.
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When I first started working here, I didn’t know much about brain injuries. I came here and fell in love with the whole thing, so I started studying to become a Certified Brain Injury Specialist. It was hard. 70 questions, no practice test, nothing. I studied hard and passed, so for Christmas this past year my husband bought me a bunch of brain stuff, including this necklace. I even have brain socks!
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#hopeatwork #hopenetwork #nonprofit #grandrapids #michigan #job #career #rehab

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Mike, Case Manager, Crisis Residential Behavioral ...

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Mike, Case Manager, Crisis Residential Behavioral Health Services
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It’s been almost two years since I started here. Before working in social work, I had spent 19 years in the restaurant industry.
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Our program exists to help people out for a few days at a time. Some have depression or anxiety, and some may be suicidal. We make sure they’re OK.
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Every day is different for me. I set up appointments for our residents, go over their treatment plans, and just talk with them. I get them the services they need.
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I like knowing that my job helps people, that I help people. I try to make our residents’ stays as positive as possible.
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Being a restaurant manager was more stressful than my current job, but it taught me how to be helpful. Here, instead of making a sandwich for someone that might just make their day, I’m helping the rest of their life.
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You have to be thick-skinned to be a social worker, and you have to be prepared for disappointments. But when a good one comes around, try to remember it.
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#hopeatwork #hopenetwork #nonprofit #saginaw #michigan #job #career #socialwork

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Ricky, Behavior Analyst, Center for Autism
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Ricky, Behavior Analyst, Center for Autism
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I’ve been here for about a year. What initially drew me here was the city of Grand Rapids. I’m originally from Ohio. I was about to graduate, applied here, and was quickly extended an offer.
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I analyze a child’s, or an individual with autism’s, behavior. Whether it be a tantrum, or a skill they have or don’t have, I use principles of behavior to shape it to become more socially significant so they can become an independent, functioning individual in society.
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There’s never a dull moment here. You’re always working on your toes, thinking of new ways to be creative. I love that.
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Everyone here has been very personable and they try to get to know you, so that’s a huge plus. There’s always opportunities to grow, as well. You’re never stuck.
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You have to have a ton of patience in this field. There’s a big learning curve. If you want to just work and get a paycheck, this is not the avenue for you.
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#hopeatwork #hopenetwork #nonprofit #grandrapids #michigan #job #career #autism

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(Part 2) Sabah, Production Coordinator, Hope ...

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(Part 2) Sabah, Production Coordinator, Hope Network Industries (HNI)
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My job is to inspect the production. I was a production worker, then trainer, then team leader, then assistant coordinator, and now coordinator. Since I started, I’ve moved up every year.
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The two English words I learned early on were, “Show me.” At first, my coworkers kept talking to me in English, so it was hard. I would go home and tell my brother, “I’m trying to tell them, ‘Show me,” not, ‘Speak to me.’” We used Google, and I went back the next day and told them, “Show me!”
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I like to help people who are new to the country, who have no experience in this work. I like to help them because of what I went through.
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I want to learn everything about HNI. I know about production right now, but I would love to learn everything about materials and shipping & receiving. I would like to be a production manager. I’m trying my best.
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When I started working here, I tried my best to keep up. I was so mad at myself and thinking, “I should be good at this.” The next day, they told me they want me to be part of team leadership. Second day! They saw me willing to work and get better at my job.
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HNI gives many people from different cultures a special opportunity. People who work here helped me learn English and become an expert in my job, without them I wouldn’t be who I am today. I want to give all my best to this company to help them grow.
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People should love what they are doing. I do.
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#hopeatwork #hopenetwork #nonprofit #grandrapids #michigan #job #career #refugee

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(Part 1) Sabah, Production Coordinator, Hope ...

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(Part 1) Sabah, Production Coordinator, Hope Network Industries (HNI)
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I’ve been with Hope Network since September 2015. I came here through @thisisbethany because I was a refugee. I had no idea what was going on, I didn’t know how to look for a job. They offered me this job and I came in.
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I am from Kurdistan, Syria. The war started in 2011, my family had to flee. We went to Turkey for two years where we worked and couldn’t go to school. A friend suggested going to the @UnitedNations to request a move to another country. We went to the UN, filled out the application, and a few months later they called and said, “You’re going to America.”
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We arrived in the U.S. in June 2015. I came here with my dad, mom, brother, and two sisters. Before we got here, we were afraid because it was a different country and new culture. When we got to the airport, there were fifty people waiting for us from Bethany. I was crying. I was so happy.
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It has been very difficult learning English because my first language is Kurdish, and in school in Syria it was only Arabic. Then in Turkey I learned Turkish. When I started learning English, it was so different. I’m trying my best to be perfect at it.
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My favorite word in English is “fantastic.” All my coworkers ask, “How is your day?” I say, “It’s fantastic!”
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When I first started at HNI, I knew very little English and everything was new. I had no experience in this type of job. When I got here, they trained me, they taught me English, and they helped me get to where I am today.
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#hopeatwork #hopenetwork #nonprofit #grandrapids #michigan #job #career #refugee

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Jodi, Senior Assistant Program Manager, ...

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Jodi, Senior Assistant Program Manager, Residential Behavioral Health Services
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I’ve been here for nine years. What brought me here were challenges in my own life – I needed a change. Prior to Hope, I was working at a grocery store and hated it. I was miserable. And obviously nine years later, I love doing what I do.
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Our program serves adults with mental illnesses. We help with their day-to-day needs and give them the best opportunity at life. My job is to not only support for the people we care for, but to support the staff caring for those people.
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It’s like a family here, it really is. I feel like I need our residents just as much as they need me.
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Just knowing that I'm making a difference in someone’s life, that’s the best part of the job to me.
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You're going to have days that test you in direct care. Just don't give up. If you're struggling, don't hesitate to ask for help.
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[This week is Direct Support Professionals Recognition Week! Thank you to all of our Direct Care staff! #DSPRW19
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#hopeatwork #hopenetwork #nonprofit #lowell #michigan #directcare #directsupport #dsp #job

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Charlene, Direct Support Professional, Behavioral ...

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Charlene, Direct Support Professional, Behavioral Health Services
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I’ve been here for four years. I like working with people with disabilities and thought this would be a good opportunity, so I applied.
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We take care of people with mental disorders and help them prepare for the outside world. I see my job as working in my own house. It’s a homey environment here.
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I learned that how I walk into this house every day is how the day will go. If I walk in upset, I'm setting that negative energy. But if I walk in happy, it rubs off on people.
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If you want to work in this field, be passionate. You can’t just come here for a paycheck, you have to want to help.
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This job has changed how I look at people. Before I worked in this field, I would see people with mental or behavioral disorders and judge them. But now, I understand.
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[This week is Direct Support Professionals Recognition Week! Thank you to all of our Direct Care staff! #DSPRW19]
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#hopeatwork #hopenetwork #nonprofit #baycity #michigan #directcare #directsupport #job #career

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Dina, Program Manager, Behavioral Health ...

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Dina, Program Manager, Behavioral Health Services
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I started working here in May. I have a background in psychology and criminal justice, and am currently working to become a mental health counselor. This job is a perfect integration of all those things.
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Some of the people we serve here are just out of prison, and some come from long-term mental institutions. Our goal is to help them get back into their communities.
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As a manager, I’m kind of the glue that keeps all the functions of our program together. I help our clients and staff be their most successful selves. I feel like the best managers develop their teams through positive support, and that’s what I do. I love encouraging and supporting others, it’s my calling.
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I sense the upward momentum that’s possible here. I’m young, I have the dedication, and with enough effort I can make a difference.
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The care and growth Hope Network provides its staff genuinely outdoes any other company I’ve been a part of. It’s a great place to start your career.
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[SWIPE to meet Dina's team, then check our Highlights for video!]
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#hopeatwork #hopenetwork #nonprofit #dearborn #michigan #mentalhealth #job #career

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Cathy, Therapist, Outpatient Behavioral Health ...

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Cathy, Therapist, Outpatient Behavioral Health Services
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I’ve worked for Hope Network for two years. I had been doing substance abuse therapy my whole career and wanted a change.
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We have two programs here. Our case management program is for people with severe and persistent mental illnesses, and our enhanced outpatient program provides clients with therapy and medical reviews. I see clients all day and help them live their best, productive lives.
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We’re the safety for people who are underprivileged, oppressed, and don’t have the ability to access basic needs in life.
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I would like to create a mindfulness group here for clients. That’s a project of mine. Mindfulness is a technique similar to meditation that helps people relax and reduce stress. It’s going to knock out a lot of the ills people have.
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My job has taught me how to be more empathetic. It’s helped me be more comfortable around people who may act differently than the rest of us.
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#hopeatwork #hopenetwork #nonprofit #mentalhealth #job #career #saginaw #michigan #therapy #LMSW #SocialWork

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Direct Support Professionals

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We have executive directors who started in direct support. Think about that.

We spoke with Direct Support Professionals from across Hope Network about the highs, lows, challenges, and rewards of their jobs. A job in direct support is not for everyone. It takes patience, perseverance and dedication. If that sounds like a fit, we’d love to have you on our team.

Learn more about being a Direct Service Professional