Hope Network does not discriminate on the basis of race, color, national origin, marital status, sex, age, sexual orientation, political affiliation, religion, or disability, or any other legally protected category. Consumers are not refused services because of race, color, national origin, marital status, sex, age, sexual orientation, political affiliation, religion, or disability, or other characteristic protected by law.
Hope Network will, in a timely manner, provide aids and services to allow individuals to communicate effectively with us. This includes:
Free aids and services to people with disabilities to communicate effectively with us, such as:
○ Qualified sign language interpreters
○ Written information in other formats (large print, audio, accessible electronic formats, other formats)
Free language services to people whose primary language is not English, such as:
○ Qualified interpreters
○ Information written in other languages
If you need these services, please inform a Hope Network employee or contact the Hope Network Corporate Compliance Officer.
If you believe that Hope Network has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in person, by mail, or e-mail at:
Corporate Compliance Officer
3075 Orchard Vista Drive
Grand Rapids, MI 49546
If you need help filing a grievance, Hope Network’s Corporate Compliance Officer is available to assist you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-868-1019, 800-537-7697 (TDD).
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.