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Hope Network Neuro Rehabilitation Coronavirus (COVID-19) Updates

Updates on Hope Network Neuro Rehabilitation program changes, once public health updates on COVID-19 are distributed, will be posted to this webpage as quickly as possible. We anticipate frequent updates and changes as we learn more about how the virus is progressing. Rest assured, we will continue to provide regular updates to staff and communicate program changes to affected families as soon as decisions are made.

 

We are eager to welcome families back to our campus and understand the importance of visiting your family member in-person, however our homes remain under the Governor’s Executive Order that does not allow visitors inside our facilities until further notice.

To safely re-engage our residents with their family members we have established a 5-stage approach that will help minimize the risk to those we serve. You can find more details by clicking this link: Hope Network Neuro Rehabilitation Guidelines & Stages.

Please help us keep our communities safe by following the guidelines outlined below.

Scheduling & Visit Guidelines

  • Visits will have scheduled times.
  • Visitors are required to check in upon arrival and undergo a health screening; only those who meet the health screen requirements for entrance may visit.
  • Visitors are required to wear a mask. For those who do not have a mask, one will be provided by Hope Network.

On May 1, 2020, Governor Gretchen Whitmer issued that a state of emergency remains declared across the State of Michigan. This means the state-ordered visitor restrictions are automatically extended.

The Hope Network Neuro Rehabilitation No Visitor Policy will need to remain in place; only essential staff members will continue to work directly with residents. Our staff members continue to complete a health screen and questionnaire each time they enter a resident building or home.

We continue to facilitate remote visitation for residents and their family members by using phone or video conferencing. Now that the weather is becoming nicer, we are happy to assist families with the planning of a window visit. Visits can be arranged by calling a Hope Network Case Manager or Home Supervisor.

The health and safety of our patients, residents, family members and staff remain the most important priority at Hope Network Neuro Rehabilitation. We are committed to keeping you informed of what we are learning about COVID-19, and how we are responding to this information and meeting the needs of everyone involved.

Hope Network Neuro Rehabilitation has carefully resumed outpatient and community services on a select basis. Services may look a little different in the new normal but our commitment to our mission, to deliver high quality, compassionate, personalized rehabilitation care, remains the same.

Patients who wish to schedule outpatient or community services may contact their Hope Network Case Manager. For more detailed guidelines regarding care, please click here.

The health and safety of our patients, residents, family members and staff remain the most important priority at Hope Network Neuro Rehabilitation. We are committed to keeping you informed of what we are learning about COVID-19, and how we are responding to this information and meeting the needs of everyone involved.

2020-50 was signed on April 15, 2020 by Governor Gretchen Whitmer to provide enhanced protections for residents and employees of long-term care facilities during the COVID-19 crisis, which includes Hope Network Neuro Rehabilitation.

This order provides protections regarding the admission, discharge or transfer of a resident due to COVID-19 infection, health and employment protections for both residents and employees in the long-term care setting and procedures on the hospital transfer and appropriate reporting of a COVID-19 infected resident.

Hope Network Neuro Rehabilitation remains in compliance of all executive orders issued by our Governor, and continues to follow all proper precautions following direction from both the Michigan Department of Health and Human Services (MDHHS) and the Centers for Disease Control (CDC).

If you would like to read Executive Order 2020-19 in its entirety, you may go to: https://www.michigan.gov/whitmer/0,9309,7-387-90499_90705-525942–,00.html

The health and safety of our patients, residents, family members and staff remain the most important priority at Hope Network Neuro Rehabilitation. We are committed to keeping you informed of not only what we are learning about COVID-19, but how we are responding to this information and how we plan to meet the needs of everyone involved. We continue to follow all proper precautions following direction from both the Michigan Department of Health and Human Services (MDHHS) and the Centers for Disease Control (CDC).

Hope Network Neuro Rehabilitation has put extensive guidelines into place on how to care for residents who are exhibiting symptoms or who have tested positive, including isolation techniques and providing our staff with the best possible protection available, per CDC guidelines.

  • If a resident is exhibiting symptoms of COVID-19 or has tested positive, the responsible family members or guardian will be informed.
  • If a resident has been exposed to someone who is exhibiting symptoms or who has tested positive, the responsible family member or guardian will also be informed. The level of exposure will be identified, along with what action will be take place. The MDHHS and the CDC have issued guidance for individuals exposed to COVID-19, which we are using to protect our residents and staff.
  • Hope Network Neuro Rehabilitation will not disclose the names of any resident or staff member who has exhibited symptoms or has tested positive for COVID-19. Under the Americans with Disabilities Act (ADA) and the Health Insurance Portability and Accountability Act (HIPAA), Hope Network is required to maintain the confidentiality of any medical information it receives, including the name of an affected resident or staff member.

Even during this challenging time, we are committed to providing exceptional care and service. And, for the health and safety of our patients, Hope Network Neuro Rehabilitation is now offering telehealth sessions for the therapies listed below. Telehealth sessions allow us to help individuals still make progress in their rehabilitation journey, even while they shelter at home. We encourage you to read Tips for a Successful Telehealth Visit”.

  • Occupational Therapy
  • Physical Therapy
  • Speech-Language Pathology
  • Therapeutic Recreation Therapy
  • Social Work
  • Psychology
  • Psychiatry

Michigan Governor Gretchen Whitmer issued a Shelter in Place order that began today, Tuesday, March 24 at 12:01am. This order specifically allows critical infrastructure workers to go to work. Hope Network Neuro Rehabilitation is a critical infrastructure and as such we will continue to care for those we serve.

Our inpatient and residential programs continue to operate with the health and safety of our patients as the primary focus. At this time, the No Visitor policy remains in place by Executive Order of the Governor. Our very dedicated staff continue to report to work daily to care for the people we serve.

Other protocols we’ve put in place to ensure our patients and staff remain safe:

  • All locations have implemented updated cleaning protocols according to guidelines established by the CDC and have added staff hours for cleaning responsibilities.
  • We are no longer holding any large group activities. Smaller groups (4 or less) can gather if the appropriate social distance of 10 feet can be maintained.

The health and safety of our patients, residents, family members and staff remain the most important priority at Hope Network Neuro Rehabilitation. We are committed to keeping you informed of not only what we are learning on a daily basis about COVID-19, but how we are responding to this information and how we plan to meet the needs of everyone involved.

Hope Network is utilizing best practices from the World Health Organization (WHO), the Centers for Disease Control (CDC), the Michigan Department of Health & Human Services (MDHHS), respective county health departments, community mental health agencies, schools and other health systems throughout the state. Operational and policy changes have been made based on these best practices. We understand this may cause inconvenience and disruption, however the safety of the individuals we serve and of our employees is our number one priority.

In an effort to support social distancing, as outlined by the Governor’s Executive Orders to slow the spread of COVID-19, we are making the following changes:

  • All outpatient therapies and services are available through Telehealth
  • Entrances into our facilities have been limited to one primary entrance for each location
  • Entrance into any Hope Network home or facility will be limited to essential staff
  • Hope Network Neuro Rehab team members will be screened EVERY time they enter a Hope Network home or facility
  • Residents living within a Hope Network Neuro Rehabilitation home will not be able to take a leave of absence at this time
  • Life Enrichment group activities are on hold at this time
  • For residents within our Home and Community-Based services:
    • All group activities have been put on hold
    • Therapies, including Therapeutic Recreational and Vocational, have been put on hold
    • Non-emergent medical appointments will be rescheduled

We realize these restrictions are difficult, and are working hard to maintain as many services and activities as appropriate within the best practices guidelines.

  • Specialized therapeutic rehab programs continue for patients within our Transitional programs in Grand Rapids, East Lansing and Kalamazoo
  • Therapy and Day Enrichment activities will be provided within each Hope Network home
  • Regarding Work Enclaves: work will be provided for individuals who live in our residential homes
  • Our Admissions team continues to accept new referrals. Each referral is carefully reviewed however due to the current situation some admissions may need to be postponed

We are encouraging everyone to take preventive steps to help stop the spread of COVID-19. The best way to prevent illness is to avoid exposure to the virus. The CDC also recommends everyday preventive actions to help mitigate the spread of respiratory diseases, including:

  1. Avoid close contact with people who are sick.
  2. Avoid touching your eyes, nose and mouth.
  3. Clean all ‘high touch’ surfaces every day.
  4. Wash hands often with soap and water for at least 20 seconds especially after blowing your nose, coughing, sneezing, using the bathroom, and before prepping and eating food.
  5. Cover your cough or sneezes with tissue or upper arm.  Use soap and water or alcohol based sanitizer with at least 60% alcohol.
  6. Follow CDC recommendations for when it is appropriate to wear a facemask

Visit the CDC COVID-19 homepage for more information, updates, and resources.

Click here for additional Hope Network COVID-19 updates.

Referrals and Admissions Process

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