Updates on Hope Network Neuro Rehabilitation program changes, once public health updates on COVID-19 are distributed, will be posted to this webpage as quickly as possible. We anticipate frequent updates and changes as we learn more about how the virus is progressing. A pre-recorded message, at 616.248.5284, is also available for up to date information. Rest assured, we will continue to provide regular updates to staff and communicate program changes to affected families as soon as decisions are made.
The health and safety of our patients, residents, family members and staff remain the most important priority at Hope Network Neuro Rehabilitation. We are committed to keeping you informed of not only what we are learning about COVID-19, but how we are responding to this information and how we plan to meet the needs of everyone involved. We continue to follow all proper precautions following direction from both the Michigan Department of Health and Human Services (MDHHS) and the Centers for Disease Control (CDC).
Hope Network Neuro Rehabilitation has put extensive guidelines into place on how to care for residents who are exhibiting symptoms or who have tested positive, including isolation techniques and providing our staff with the best possible protection available, per CDC guidelines.
- If a resident is exhibiting symptoms of COVID-19 or has tested positive, the responsible family members or guardian will be informed.
- If a resident has been exposed to someone who is exhibiting symptoms or who has tested positive, the responsible family member or guardian will also be informed. The level of exposure will be identified, along with what action will be take place. The MDHHS and the CDC have issued guidance for individuals exposed to COVID-19, which we are using to protect our residents and staff.
- Hope Network Neuro Rehabilitation will not disclose the names of any resident or staff member who has exhibited symptoms or has tested positive for COVID-19. Under the Americans with Disabilities Act (ADA) and the Health Insurance Portability and Accountability Act (HIPAA), Hope Network is required to maintain the confidentiality of any medical information it receives, including the name of an affected resident or staff member.
Even during this challenging time, we are committed to providing exceptional care and service. And, for the health and safety of our patients, Hope Network Neuro Rehabilitation is now offering telehealth sessions for the therapies listed below. Telehealth sessions allow us to help individuals still make progress in their rehabilitation journey, even while they shelter at home. We encourage you to read “Tips for a Successful Telehealth Visit”.
- Occupational Therapy
- Physical Therapy
- Speech-Language Pathology
- Therapeutic Recreation Therapy
- Social Work
Michigan Governor Gretchen Whitmer issued a Shelter in Place order that began today, Tuesday, March 24 at 12:01am. This order specifically allows critical infrastructure workers to go to work. Hope Network Neuro Rehabilitation is a critical infrastructure and as such we will continue to care for those we serve.
Our inpatient and residential programs continue to operate with the health and safety of our patients as the primary focus. At this time, the No Visitor policy remains in place by Executive Order of the Governor. Our very dedicated staff continue to report to work daily to care for the people we serve.
Other protocols we’ve put in place to ensure our patients and staff remain safe:
- All locations have implemented updated cleaning protocols according to guidelines established by the CDC and have added staff hours for cleaning responsibilities.
- We are no longer holding any large group activities. Smaller groups (4 or less) can gather if the appropriate social distance of 10 feet can be maintained.
The health and safety of our patients, residents, family members and staff remain the most important priority at Hope Network Neuro Rehabilitation. We are committed to keeping you informed of not only what we are learning on a daily basis about COVID-19, but how we are responding to this information and how we plan to meet the needs of everyone involved.
Hope Network is utilizing best practices from the World Health Organization (WHO), the Centers for Disease Control (CDC), the Michigan Department of Health & Human Services (MDHHS), respective county health departments, community mental health agencies, schools and other health systems throughout the state. Operational and policy changes have been made based on these best practices. We understand this may cause inconvenience and disruption, however the safety of the individuals we serve and of our employees is our number one priority.
In an effort to support social distancing, as outlined by the Governor’s Executive Orders to slow the spread of COVID-19, we are making the following changes:
- All outpatient therapies and services are available through Telehealth
- Entrances into our facilities have been limited to one primary entrance for each location
- Entrance into any Hope Network home or facility will be limited to essential staff
- Hope Network Neuro Rehab team members will be screened EVERY time they enter a Hope Network home or facility
- Residents living within a Hope Network Neuro Rehabilitation home will not be able to take a leave of absence at this time
- Outpatient therapies and services are on hold at this time
- Life Enrichment group activities are on hold at this time
- For residents within our Home and Community-Based services:
- All group activities have been put on hold
- Therapies, including Therapeutic Recreational and Vocational, have been put on hold
- Non-emergent medical appointments will be rescheduled
We realize these restrictions are difficult, and are working hard to maintain as many services and activities as appropriate within the best practices guidelines.
- Specialized therapeutic rehab programs continue for patients within our Transitional programs in Grand Rapids, East Lansing and Kalamazoo
- Therapy and Day Enrichment activities will be provided within each Hope Network home
- Regarding Work Enclaves: work will be provided for individuals who live in our residential homes
- Our Admissions team continues to accept new referrals. Each referral is carefully reviewed however due to the current situation some admissions may need to be postponed
We are encouraging everyone to take preventive steps to help stop the spread of COVID-19. The best way to prevent illness is to avoid exposure to the virus. The CDC also recommends everyday preventive actions to help mitigate the spread of respiratory diseases, including:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose and mouth.
- Clean all ‘high touch’ surfaces every day.
- Wash hands often with soap and water for at least 20 seconds especially after blowing your nose, coughing, sneezing, using the bathroom, and before prepping and eating food.
- Cover your cough or sneezes with tissue or upper arm. Use soap and water or alcohol based sanitizer with at least 60% alcohol.
- Follow CDC recommendations for when it is appropriate to wear a facemask