Hope Network CareersWe help people overcome. And to do that, we need you.


Why Choose Hope?

All Across the State of Michigan, We’re Helping People Overcome.

Each year at Hope Network, 2,800 talented professionals serve 34,000 people across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks. Check out the video to learn more about what we do.

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Get to know our talented team members and their stories on our team Instagram!

Julie, Billing Collections Specialist, Revenue Man Julie, Billing Collections Specialist, Revenue Management
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I’ve worked here for four years. After a client receives a service, the person who supplied that service will enter what was done into our system, then it comes to us in the Billing department as a charge to the funder. My job is to make sure those charges get to where they need to go.
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At the end of the day, everyone at Hope Network is connected. My job may be in the background, but I’m here to assist those front-facing people. Our Direct Care staff matters most, and my goal is to make sure they can continue to look after our clients.
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When I started working here, I wasn’t great at asking for help. My team would encourage me, but I wasn’t able to express my needs. I’ve always been somebody’s something: somebody’s daughter, somebody’s sister, somebody’s wife, somebody’s mother. I never realized how much my identity was entwined with others. I had to ask myself, “Who is Julie?” and set out to answer it. It was hard to focus on myself because I’ve spent so much energy on those around me. I learned that I enjoy learning new skills, that I’m adventurous. Once I took the time to get to know myself, I became more confident, and I’ve been able to communicate better than ever.
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We’ve all had a bad day or two in 2020. Our personal and professional lives have gone through so much. The uncertainty is tough. But when we’re in it together, it makes a difference.
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#hopeatwork #hopenetworkcareers #hopenetwork #revenuemanagement #nowhiring #billing #grandrapids
(Part 2 of 2) YEARS OF HOPE: Randy, Business Syste (Part 2 of 2) YEARS OF HOPE: Randy, Business Systems Analyst/Developer III, Information Technology. With Hope Network for 8 years.
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A lot of the time, people only know about my work if there’s a problem with it. One time, I was developing a system that would send out notifications to supervisors. During testing, I had it sent to just one person named Amanda. When I sent it out to everybody, I forgot to update my code to account for different supervisor’s names, and it went out to everyone as, “Hello Amanda.” It was pretty embarrassing, but you live and learn.
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A few years back, IT had a program where we would spend a day shadowing other Hope Network teams. I was paired with Direct Care and it opened my eyes. Seeing the clients smile when the Direct Care staff helped them, or when I walked in, that really motivated me when I came back to the office. When I have a bad day, I just remind myself I do this for the people in Direct Care. I respect what they do and sacrifice. Without them, there wouldn’t be a Hope Network.
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I’m an introvert by nature. Sometimes I just want to be left alone at my computer, but that’s not how it works, even in IT. Relationship building is important. Early in my career, I thought I could get by without a communicative disposition. When I missed a promotion due to it, I knew it was time for a change. I read some self-help books, learned how to identify people’s tells. I’ve definitely improved.
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For these past 40 years, my mission has been to create solutions. What gets me out of bed in the morning is hearing someone tell me, “This is so much better than how it used to work.” When that stops happening, I’ll stop what I’m doing.
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#hopeatwork #hopenetworkcareers #nonprofitlife #nowhiring #informationtechnology #grandrapids
(PART 1 of 2) YEARS OF HOPE: Randy, Business Syste (PART 1 of 2) YEARS OF HOPE: Randy, Business Systems Analyst/Developer III, Information Technology. With Hope Network for 8 years.
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My specialty is automation, things that improve efficiency. For example, we have 2,800 staff at Hope Network. Each day, people change their name, phone number, address, location, or title. My system makes sure these staff accounts on the network still work properly when these changes occur.
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I actually don’t have any formal training in computers or programming. I graduated high school in 1975 with the intention of becoming an auto mechanic. That went south, so I took a job in manufacturing. I had to report to a computer at the end of my shifts to log my production. One night it broke, so I started playing around with it to get it working again. I told my boss about it, who encouraged me to learn more about computers. That year with my tax return, I purchased a Commodore computer and taught myself programming. I became the unofficial “computer guy” at the company, and in 1990 I became their Corporate IT Manager.
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I went on to work for several for-profit companies, creating automation programs. There was actually a magazine article written about a program I wrote for Wal-Mart. It was fun work, but I got to the point where I was sick of seeing business owners drive off in their Corvettes. I worked with headhunter to find a new job, and told them I wanted to work somewhere  where I’m part of a good cause. That’s when they suggested a company called Hope Network.
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(Pictured: Randy's original ID badge from 2012.)
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#hopeatwork #hopenetworkcareers #informationtechnology #nonprofitlife #michigan #nowhiring
Kayla, Therapist (MSW, CAADC), Center for Recovery Kayla, Therapist (MSW, CAADC), Center for Recovery
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Hope Network Recovery assists adults struggling with substance use disorder. We offer medicated assisted treatment, outpatient therapy, group therapy, and we’re in the process of opening a detoxing residential program. I give clients the tools needed to work through addiction and recovery in order to have a stable and productive life.
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This job has opened my eyes to what I’m able to do. I was thrown into supervising our interns. It’s not a role I ever saw myself in, I never viewed myself as a teacher. I didn’t have confidence in my skills, but my team did. I’m proud to say I’ve since found that confidence. It’s rewarding to see our interns flourish.
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When you work with people with addiction, you have to accept that you can’t be everyone’s everything. You can’t always make people change their lives. It’s difficult working with some people for years, who don’t recover, and end up succumbing to their demons. A few years ago, I worked with a client who was in good spirits, and by the next week he had passed away from an overdose. I worked with him for five years. He was someone who always believed, “This is how my life is going to end. This addiction is going to kill me.” You try to change their thinking, but sometimes people who appear to be doing well just know.
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If someone in your life is struggling, talk to them. If you’re personally struggling, know that you’re not alone. Reach out to your support system. There’s ways to get help if you want it.
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#hopeatwork #hopenetworkcareers #nonprofitlife #nowhiring #recovery #addictiontreatment #therapist
DIRECT CARE RECOGNITION WEEK: Rebecca, Lead Direct DIRECT CARE RECOGNITION WEEK: Rebecca, Lead Direct Support Professional/Med Lead, Developmental and Community Services
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Our program houses clients who are adults in body, but childlike in mind. We treat them as if they’re our own. We make sure they’re healthy, happy, safe.
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I grew up in the country. There wasn’t much of this type of work up there, so I wasn’t really familiar with it. I wasn’t exposed to people with needs until I met my husband and ultimately cared for his aging mother. She opened my eyes to this field. I remember being scared to help her go to the bathroom, but I knew if I didn’t, she could get an infection. So when I first started Direct Care in an official capacity, I was able to dive head first into it. On my first day, a resident was having a meltdown. I calmed her down, put her in bed, and changed her with no direction. I was prepared from working with my mother in law.
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Working here for years like myself, you get close to the residents. We had one who was nonverbal, but she had so much personality. She had a tendency to bang her head, so I went out of my way to crochet her soft hats that would protect her. Sadly, she passed away recently. It was unexpected. I came into to work that day and saw them administering CPR on her. That was my hardest day on the job. We still say how much we miss her. Life is short.
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I’m a mother of three. That motherly instinct has definitely come in handy in this job. This is basically my second home, so I’m mom to two families. Whenever anyone tells me “I couldn’t do your job,” I tell them “You have kids, don’t you?” If you have the heart for them you have the heart for this population.
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Our residents inspire me. When you do something for them, their smiles make it all worth it. I do this for them.
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#hopeatwork #hopenetworkcareers #hopenetwork #nowhiring #directcare
Erin, Lead Board Certified Assistant Behavior Anal Erin, Lead Board Certified Assistant Behavior Analyst (BCABA), Center for Autism (CFA)
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The CFA is a clinic for applied behavior analysis. We on-board clients from all types of demographics and ages, but our biggest demographic at this location is ages 2-10. We’re child-focused, and child-first. I’m a behavior analyst, but I really like the business-side of things. I help with training, credentialing, and things like that. I ensure the services provided by our technicians are top-notch.
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COVID has been tough. The entire CFA had to close for a little bit. With autism services, structure and consistency is key, and when this all happened our clients were ripped from therapy and school in one fell swoop. We have a very small window to develop certain skills, and seeing that window close for some clients due to the pandemic was heartbreaking. Thankfully we’re back now.
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My personal life motto is a quote from the character Mr. Feeny on the show Boy Meets World: “Try. Do good.” I know individuals in my own personal life who have autism. I have this fire to help that I don’t want to go out. What I love most about this job is that I get to light that flame in the people I train.
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I grew up with a loved one with muscular dystrophy. He was in and out of a lot of different therapies, and there was a deletion on his brain that portrayed as autism. Seeing what he went through instilled a drive in me.
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I’ve taught children how to speak. I’ve helped children who started with minimal skills and aggressive behaviors transition into mainstream classes. I’ve had parents tell me I gave them their life back. I get to see the impact I make every day.
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#hopeatwork #hopenetwork #hopenetworkcareers #autism #aba #nowhiring #bcaba
Jack, Employment Specialist, Individual Placement Jack, Employment Specialist, Individual Placement Support (IPS) Services
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IPS helps individuals with mental illness, drug addiction, and other disabilities find jobs. I assist with resumes, filling out applications, speak with employers. My job is to help people gain control of their lives.
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I’ve helped people with drug and alcohol addiction for nearly 30 years, and I do it because alcoholism almost killed me. I was looking at prison time. I come from that background, my father was a drunk who did time and my older brother died from addiction. But seeing their struggles made me want to prevent it in others. As luck would have it, I met someone in recovery who was in this line of work, and that’s what got me on this path.
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It can be challenging. When clients aren’t engaged, I try to find where their motivation is, find out what their “Why?” is. Sometimes I have to be tough and tell them, “You told me you wanted to get out on your own, or get an apartment, or get your driver’s license. To do that, we have to get working.” A lot of the time that's all they need and completely turn it around after that.
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A lot of our clients come from the inner-city, and it’s a tough place. Individuals can get really discouraged, and they’re just looking for hope. I’m going to keep going that extra mile to make sure they get it.
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#HopeAtWork #HopeNetworkCareers #HopeNetwork #NonProfitLife #NowHiring #JacksonMichigan #IPS
Jennifer, Office Manager, Hope Network Recovery - Jennifer, Office Manager, Hope Network Recovery
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Hope Network Recovery helps people struggling with substance abuse disorder. We use medication and therapy to help them out. I manage our team of medical assistants, assist with billing, develop staff, and am responsible for day-to-day management of the office.
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Before Hope Network, I worked at a clinic that served a large amount of homeless people. I have so many stories of people who, no matter how hard things got for them, stayed positive. I still think about them. When people hit barriers, you sometimes wonder if you could carry on in their situation. When you see them continue to push through, it’s inspiring. People really can move forward.
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Speaking up is something I wasn’t always good at. It’s something I’ve learned and has had a huge impact on my life and my career. I just had to teach myself that what I have to say is important and I *can* make an impact. I wouldn't be where I am today if I didn't learn how to stop being afraid of sharing my ideas.
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I love the stressful days here. I feel like that’s when I do my best. I would rather be busy than not have anything to do.
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There’s no particular type of person who is immune to the addictiveness of drugs and alcohol. When I was younger, I witnessed firsthand how it can take everything away from you. You can lose it all if you don’t get things under control. If you’re struggling yourself, help is out there. The state of Michigan offers so many programs. It’s just taking that first step and telling yourself, “I need help.”
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#hopeatwork #hopenetwork #hopenetworkcareers #nonprofitlife #grandrapids #recovery #addictiontreatment #officemanager
Richard, Employment Specialist, Individual Placeme Richard, Employment Specialist, Individual Placement Support (IPS) Services
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IPS is an internationally used, research-based model of supported employment for people with mental illness. I’ve spent most of the last 30 years working in this field. I like to think I enhance the economy of our community by helping local businesses get better workers.
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There were a couple of people with disabilities in my family, that’s where my interest in the field started. It evolved into wanting to do something with my career that helped people and wasn’t just putting money in the pockets of some rich guy.
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Most people, when given the opportunity, want to work. They want to better themselves. In our society, the most commonly asked question after “What is your name?” is “What do you do?” Employment doesn’t just provide an income, it provides us with pride and a sense of purpose.
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It’s hard to find one client here who hasn’t made SOME gain in their life. I had a young man I worked with who we placed at a local fast food joint. He was 25 years old, never had a job in his life, and had mental health issues. He’s been there for three months now. He’s raised up in the eyes of his family, who are hard-working people. For a lot of the people we serve, it’s easier to find jobs than to keep them, and he’s stuck with it. His resilience astounds me.
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I hope I leave society a better place. I’ve always tried to break down the stigmas that marginalized people and people with disabilities face every day. I hope I inspired someone, anyone, to be more welcoming and inclusive. That’s the impact I want to have.
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#hopeatwork #hopenwtworkcareers #hopenetwork #jacksonmichigan #IPS #nowhiring #mentalhealth
Bill, Crisis Program Nurse (RN), Behavioral Health Bill, Crisis Program Nurse (RN), Behavioral Health Services
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We’re a psychiatric residential treatment center available for folks in the midst of crisis. Often times they struggle with drugs and alcohol and we help reintegrate them into the community. I bridge the gap between them and healthcare providers.
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What drives me is my love of people. Many of our clients have spent their lifetimes being told, “Not now.” I don’t want to be the one to perpetuate that. Balancing the expectations of my position, my supervisor, and the clients is challenging, but I utilize my strengths and make it happen.
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People don’t know what goes on here. We go through our lives saying things like, “I’ve had a crazy day.” You’ve never had a crazy day. Or you tell someone, “Don’t be paranoid.” These are words you don’t truly understand till you work in this setting. There’s someone in all of our lives with similar needs to the people we serve here. Maybe you don’t notice it yet, or it’s hard to talk about, but as we get older we’re exposed to more and more of these people. They need you.
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When I was working at a hospital, I was told, “You can teach a monkey how to operate a dialysis machine, but you can’t teach it to care.” That’s what we do here. We care.
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I picked up gardening later in life and it’s taught me that I can still grow. I thought I was doing well with our clients, but had the realization that I could do better. I made some adjustments and changes, just like in gardening, and have since developed new skills. No one is perfect, we all have deficits.
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#hopeatwork #hopenetwork #hopenetworkcareers #nonprofit #nursingjobs #grandrapids #hiring
Salina, Shift Supervisor, Behavioral Health Servic Salina, Shift Supervisor, Behavioral Health Services
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We’re a group home for people who have been through the system for a long time. We teach them to be self-sufficient, and help them get back to the general population. I make our guys’ lives better and make sure our staff is taking care of them.
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I feel the direct care field is often overlooked in society. We’re more than “just” caregivers, we’re with our clients every day. We know them very well, we form bonds with them. You have to try this job before you dismiss it.
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My dream is to open my own group home. I’ve been in this field so long that I know a lot of people and have learned a lot. My goal is to open it next year. I’m doing my fact checking and am getting ready to start school.
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I love this work. I love to help our guys do things they didn’t think they could. The look on their faces when they learn something new, it makes me feel good because I know I helped them get there. It’s tough when phones are ringing, the guys are bickering, and things aren’t done around the house, but I just step outside, take a deep breath, and remember I'm needed.
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#hopeatwork #hopenetwork #hopenetworkcareers #directcare #nonprofit #harrisontownship #michigan
Chelsea, Crisis Program Nurse (LPN), Behavioral He Chelsea, Crisis Program Nurse (LPN), Behavioral Health Services
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Our program is a psychiatric residential center. We assist people who have fallen on hard times, whether it’s mental health-related, substance abuse-related, or situational. I meet them where they’re at and help them through their crises.
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I went through my own mental health and substance abuse issues. I’ve been sober for about a year and a half now, and I found the best way to keep my sobriety is to give back to people who are going through the same things I went through. I always knew I wanted to help people, that’s always where my heart was, but I just didn’t know how to direct it. Once I got sober, I noticed there's a huge stigma against people with substance abuse and mental health issues, and not enough compassion or understanding. Having dealt with my struggles, I realized *I* have that compassion and understanding, so I knew what I had to do.
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People tell you very personal things in this field. You get to know and be vulnerable with them, and sometimes your heart breaks for them. It shows you what it really means to be human.
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This job has taught me how important other people are. When I was using drugs and alcohol, I only needed myself and didn’t need to rely on anyone else. I’ve learned that my life is much more enriched when I lean on other people. You’re not the most important person in the world. We all need others. A lot of the times when I help somebody else, they’re helping me more than I could ever help them.
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#hopeatwork #hopenetwork #hopenetworkcareers #nonprofit #michigan #nursing #lpn
Janice, Assistant Director, Behavioral Health Serv Janice, Assistant Director, Behavioral Health Services
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I’ve worked here for 19 years. I came here straight out of high school. My mother worked at several group homes and suggested I apply. I was like, “Nah,” because there was such a negative stigma toward mental illness, but my mom said, “I know you. You’ll love it.” I’ve been here ever since.
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I oversee four residential programs that provide services to mentally ill and developmentally delayed adults. Those services range from assisting with laundry to helping find employment. I make sure best practices are being followed and quality services are being provided.
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Helping people is just in my heart. Growing up we had a family friend who was developmentally delayed and I took to her immediately. We went to school together so I made sure she was all right and kept an eye on her. And in high school, whenever I saw anyone getting bullied I was always the one stepping in. I’ve always been this way.
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I’m a mother of two and had my first child when I was managing two programs. I was *extremely* particular about everything, and motherhood taught me you have to throw that crap right out the window. That mindset followed me to work. I was more understanding and less micro-managerial. You gotta let things go.
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Money doesn’t help me sleep better at night. Knowing I helped someone achieve something – whether it’s tying their shoes or landing a job – makes me feel better. That’s the pay for me.

Direct Care

Our Direct Care staff go by many titles, but they all have one focus: to provide top-rate support to people with disabilities or disadvantages.

Direct Care is perfect for individuals interested in growing their careers in healthcare or who simply want to help others. Round-the-clock schedules and locations across the state of Michigan work with YOUR lifestyle. No experience? No problem. All it takes is heart and an eagerness to learn.

Watch our Realistic Job Preview video to learn more.

Explore Direct Support Professional, Rehabilitation Technician, Residential Instructor, and Rehabilitation Assistant opportunities below.

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Clinical

Our clinicians don’t just treat. They inspire.

Hope Network’s Clinical team sees it all: our holistic approach to care allows for in-depth treatment plan immersion that leads to more personalized and meaningful professional experiences.

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Social Work & Counseling
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Business

It takes great humans to provide great human services.

Hope Network offers countless Business opportunities for professional growth and enrichment. Whether you're in Administration, Finance, Information Technology, Maintenance, Production, Human Resources, or Transportation, there's a fit for your talent here.

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Our Benefits

We invest in you.

Our team members dedicate their time and passion to the communities we serve, and in return, we offer a wide array of rewards and incentives. From medical options and educational reimbursement to retirement plans and partner discounts, our benefits help you meet your health needs and financial goals while on your professional journey.


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