Hope Network CareersWe help people overcome. And to do that, we need you.


Why Choose Hope?

All Across the State of Michigan, We’re Helping People Overcome.

Each year at Hope Network, 2,800 talented professionals serve 34,000 people across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks. Check out the video to learn more about what we do.

Who We Are: Employee Passion Videos
Our Mission and Vision
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Get to know our talented team members and their stories on our team Instagram!

Lynn, Physical Therapist, Neuro Rehabilitation
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I knew I wanted to go into the medical field from a young age. My mom was a nurse and I had always looked up to her. While I was in PT school, I became really interested in neuro rehabilitation because I realized that every day is different – you never get the same case twice. It’s challenging, makes you think outside the box, and you get to help people get moving again.  Whatever injuries the cleints may have – brain, spinal cord, stroke, etc. – I help give them their mobility back.
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When you’re a Physical Therapist at Hope Network, you become a part of the client’s cheerleading squad. This job has taught me patience, perseverance, and determination. The difference in Neuro Rehabilitation Physical Therapy is that I see clients often, sometimes for over a year. They become like family. And seeing that person go from being bed-bound to walking out the door on their last day – that’s why I do what I do.
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No matter where they are at right now – what impairments, struggles, or low point they’re at in their recovery – there are always better days ahead. With hard work things will get better. Therapy work is not easy but the smiles and improvements we see is what hope means to me. It’s hard work but it’s worth it.
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#physicaltherapist #physicaltherapy #choosept #neurorehabilitation #careers #hopenetworkcareers #hopeatwork
Patti, Business Office Coordinator, Center for Recovery
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I was volunteering at a nursing home when a coworker told me about Hope Network. I had been wanting a steadier job and I saw a posting for a full-time position with Hope Network Recovery. I’ve always liked working with patients and developing connections with people, but more than that, the job posting really spoke to me because I’ve been in recovery myself. About 12 years ago, I was struggling with addiction, and I wanted to be able to give back and help people who were experiencing the same thing.
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As the Business Office Manager, I do a lot of checking people in for treatment, scheduling, collecting payments, verifying insurance, and updating medical records, but by far the most rewarding part about working at Hope Network Recovery is working with this population. 
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I love speaking with clients and helping to reassure them that they are in an amazing program and that even though it’s hard now, being here will be so beneficial to them in the long run. They’re here because they are struggling, and I can relate because I have been there. When I’m at my desk, and I hear someone say, “This program saved my life,” – I mean, that’s hope right there. That’s why I do this.
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#hopenetworkcareers #hopeatwork #hopenetwork #nowhiring #coordinator #nationalrecoverymonth
Joe, Shift Manager, Developmental Adolescent Residential Treatment (DART) Program
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As a kid, I wanted to go into nursing because that’s what my brother did, and I always looked up to him. I started as a Hospice nurse, but soon realized that it wasn’t for me. Because of this, I went to school to study psychology. In order to jump start my career, I applied for an inpatient home in the area and was told they had an opening in their children’s residential facility. After working with the kids for a while, I started to build relationships with them, which is the best part of the job. So here I am four years later and I can’t see myself doing anything else.
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There’s just something so rewarding about working with this population. When I walk up to the building to start my shift, I can see kids standing at the window because they’re so excited to see me and the rest of the staff. We actually had to make a “rule” about not rushing the staff when they enter – that’s how excited the kids are to see us. I get to talk with them, play games, and take them on outings. Just the other week we took them to the movie theater to see Paw Patrol and they were all so excited!
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Sure there might be hard days, but that’s what hope is, and we, as staff, get to give kids that. It’s recognizing that sometimes things can be hard, but in time it will get better - you have to start out jogging and then start running. Knowing you have that kind of impact on someone, seeing their overall personalities change – it’s why I do this.
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#hopenetworkcareers #hopeatwork #hopenetwork #nowhiring #directcare #grandrapids #dsprw2021
Betsy, Corporate Recruiter, Human Resources
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From the time I was relatively young, I had been volunteering at homes that helped people with developmental disabilities. I was born with a cleft palette, and by the time I was a year old I had had already undergone over 20 reconstructive surgeries. I was bullied throughout my childhood for it, and I had to go through intensive speech therapy. Because of that I really felt pulled to work with people with disabilities. 
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I officially started working in the healthcare field back in 2012 in direct care. Aside from my previous volunteer experience, my dad and aunt worked in the industry which also helped to spark my interest in the field. My first position was in a high medical and high behavioral AFC (Adult Foster Care) home and over the years, my job has progressed from doing hands on care to recruiting the people that work directly with clients. While I do miss direct care and having the ability to build those bonds with clients, I also really enjoy my current role as a Corporate Recruiter because I’m able to find people who share my passion when it comes to caring for the people we serve.
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Working here has taught me that teamwork and communication are absolutely vital in the healthcare field – not only with our direct team, but also with the hiring managers. Having that open line of communication and building that trust between the managers and myself is what helps us to be find the best possible candidates for each of the programs.
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Hope to me means the future. It means having opportunities to do better, to inspire, and to encourage. It means being a mentor to the people that I am surrounded by – whether that’s a coworker, family member, or friend. I want to be able to inspire others and myself to make positive changes, no matter how small they may seem.
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#hopenetworkcareers #hopeatwork #hopenetwork #nowhiring #talentacquisition #directcare #grandrapids
Julie, Billing Collections Specialist, Revenue Management
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I’ve worked here for four years. After a client receives a service, the person who supplied that service will enter what was done into our system, then it comes to us in the Billing department as a charge to the funder. My job is to make sure those charges get to where they need to go.
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At the end of the day, everyone at Hope Network is connected. My job may be in the background, but I’m here to assist those front-facing people. Our Direct Care staff matters most, and my goal is to make sure they can continue to look after our clients.
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When I started working here, I wasn’t great at asking for help. My team would encourage me, but I wasn’t able to express my needs. I’ve always been somebody’s something: somebody’s daughter, somebody’s sister, somebody’s wife, somebody’s mother. I never realized how much my identity was entwined with others. I had to ask myself, “Who is Julie?” and set out to answer it. It was hard to focus on myself because I’ve spent so much energy on those around me. I learned that I enjoy learning new skills, that I’m adventurous. Once I took the time to get to know myself, I became more confident, and I’ve been able to communicate better than ever.
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We’ve all had a bad day or two in 2020. Our personal and professional lives have gone through so much. The uncertainty is tough. But when we’re in it together, it makes a difference.
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#hopeatwork #hopenetworkcareers #hopenetwork #revenuemanagement #nowhiring #billing #grandrapids
(Part 2 of 2) YEARS OF HOPE: Randy, Business Systems Analyst/Developer III, Information Technology. With Hope Network for 8 years.
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A lot of the time, people only know about my work if there’s a problem with it. One time, I was developing a system that would send out notifications to supervisors. During testing, I had it sent to just one person named Amanda. When I sent it out to everybody, I forgot to update my code to account for different supervisor’s names, and it went out to everyone as, “Hello Amanda.” It was pretty embarrassing, but you live and learn.
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A few years back, IT had a program where we would spend a day shadowing other Hope Network teams. I was paired with Direct Care and it opened my eyes. Seeing the clients smile when the Direct Care staff helped them, or when I walked in, that really motivated me when I came back to the office. When I have a bad day, I just remind myself I do this for the people in Direct Care. I respect what they do and sacrifice. Without them, there wouldn’t be a Hope Network.
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I’m an introvert by nature. Sometimes I just want to be left alone at my computer, but that’s not how it works, even in IT. Relationship building is important. Early in my career, I thought I could get by without a communicative disposition. When I missed a promotion due to it, I knew it was time for a change. I read some self-help books, learned how to identify people’s tells. I’ve definitely improved.
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For these past 40 years, my mission has been to create solutions. What gets me out of bed in the morning is hearing someone tell me, “This is so much better than how it used to work.” When that stops happening, I’ll stop what I’m doing.
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#hopeatwork #hopenetworkcareers #nonprofitlife #nowhiring #informationtechnology #grandrapids
(PART 1 of 2) YEARS OF HOPE: Randy, Business Systems Analyst/Developer III, Information Technology. With Hope Network for 8 years.
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My specialty is automation, things that improve efficiency. For example, we have 2,800 staff at Hope Network. Each day, people change their name, phone number, address, location, or title. My system makes sure these staff accounts on the network still work properly when these changes occur.
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I actually don’t have any formal training in computers or programming. I graduated high school in 1975 with the intention of becoming an auto mechanic. That went south, so I took a job in manufacturing. I had to report to a computer at the end of my shifts to log my production. One night it broke, so I started playing around with it to get it working again. I told my boss about it, who encouraged me to learn more about computers. That year with my tax return, I purchased a Commodore computer and taught myself programming. I became the unofficial “computer guy” at the company, and in 1990 I became their Corporate IT Manager.
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I went on to work for several for-profit companies, creating automation programs. There was actually a magazine article written about a program I wrote for Wal-Mart. It was fun work, but I got to the point where I was sick of seeing business owners drive off in their Corvettes. I worked with headhunter to find a new job, and told them I wanted to work somewhere  where I’m part of a good cause. That’s when they suggested a company called Hope Network.
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(Pictured: Randy's original ID badge from 2012.)
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#hopeatwork #hopenetworkcareers #informationtechnology #nonprofitlife #michigan #nowhiring

Direct Care

Our Direct Care staff go by many titles, but they all have one focus: to provide top-rate support to people with disabilities or disadvantages.

Direct Care is perfect for individuals interested in growing their careers in healthcare or who simply want to help others. Round-the-clock schedules and locations across the state of Michigan work with YOUR lifestyle. No experience? No problem. All it takes is heart and an eagerness to learn.

Watch our Realistic Job Preview video to learn more or visit our
Direct Care Career Homepage.

Explore Direct Support Professional, Rehabilitation Technician, Residential Instructor, and Rehabilitation Assistant opportunities below.

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Clinical

Our clinicians don’t just treat. They inspire.

Hope Network’s Clinical team sees it all: our holistic approach to care allows for in-depth treatment plan immersion that leads to more personalized and meaningful professional experiences.

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Social Work & Counseling
Nursing
Autism Services
Addiction Recovery

Business

It takes great humans to provide great human services.

Hope Network offers countless Business opportunities for professional growth and enrichment. Whether you're in Administration, Finance, Information Technology, Maintenance, Production, Human Resources, or Transportation, there's a fit for your talent here.

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Production Careers
Transportation Services


Our Benefits

We invest in you.

Our team members dedicate their time and passion to the communities we serve, and in return, we offer a wide array of rewards and incentives. From medical options and educational reimbursement to retirement plans and partner discounts, our benefits help you meet your health needs and financial goals while on your professional journey.


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